Privacy Policy

Last updated: November 12, 2026

Overview

This Privacy Policy explains what personal information Rackifi Holdings LLC (“PanelFi”, “we”) collects through panelfi.net, the customer portal at my.panelfi.net, the license, update and support services, the public demo, and the PanelFi software’s connections to us, and how we use it.

Data on your own servers is not covered here, because we never receive it. PanelFi is self-hosted: websites, email, databases and your customers’ data stay on servers you control. For that data you are responsible as its controller.

What we collect

Account details: your name, email address, company, phone number and postal address if you give them, your password (stored only as a one-way hash) and, if you turn it on, your two-factor authentication secret.
Billing details: your plan, invoices, payment status and Stripe customer and subscription IDs. Card details go directly to Stripe; we never receive your full card number.
Support: the tickets and messages you send us.
Technical logs: IP addresses and times of sign-ins, orders, and requests to the portal, kept for security and fraud prevention.

What the PanelFi software sends us

When a server running PanelFi starts and about once a day after that, it contacts our license service and sends: the license key (if any), the server’s public IP address and hostname, an installation ID, the PanelFi version and a rolling check token. We use this to issue the signed license, keep a License to one server, enforce one trial per server and detect licenses running on several servers at once. A server without a license key does not send license checks.

When it checks for or downloads updates, it requests release files from my.panelfi.net, which reveals the server’s IP address and version. If you use “Grant Support Access”, the server sends us the temporary access details you chose to share.

The software does not send us your websites, email, databases, your customers’ details or their usage.

Website, cookies and the demo

Analytics: panelfi.net and my.panelfi.net use Google Analytics to count visits and see which pages are used. It sets cookies (named _ga) and sends Google your IP address, browser and device details and the pages you view; on my.panelfi.net, pages whose address carries a token or other value are not measured, and the admin area never is. We do not use Google’s advertising features and do not send Google your name or email. In the EEA, the UK and Switzerland, analytics cookies are off by default. You can block them in your browser or with Google’s opt-out add-on. We do not use advertising or social-media tracking scripts.
Cookies: the customer portal uses a session cookie to keep you signed in and a security token against cross-site requests; they are needed for the portal to work. Analytics cookies are described above.
Service providers that see your connection: Cloudflare delivers and protects our sites and processes your IP address and browser details to do so. Our fonts are served from our own site, not from a font service.
Demo: demo.panelfi.net stores visitor addresses with the last part removed (for example 203.0.113.0) and deletes all demo data every night.

How we use it

To provide the Services: your account, licenses, updates, billing and support.
To enforce our Terms, including license binding, account limits and one trial per server, and to prevent fraud and abuse.
To send service emails: receipts, renewal and payment reminders, license and security notices. You cannot opt out of these while you have an account.
To send occasional product news. You can opt out at any time from the email or by contacting us.
To meet legal, tax and accounting obligations.

Where the EU or UK GDPR applies, we rely on performing our contract with you, our legitimate interests (security, fraud prevention, improving PanelFi), your consent (product news) and legal obligations.

We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising. We share it only with service providers that process it for us: Stripe (payments), Cloudflare (content delivery and security), Google (website analytics), our email delivery provider (sending email) and our hosting providers (running our servers). We may also disclose information when the law requires it, to protect our rights or users, or as part of a merger, acquisition or sale of assets.

How long we keep it

Account and support data: while your account is open, and for up to 2 years after it closes unless you ask us to delete it sooner.
Billing records: as long as tax and accounting law requires (generally 7 years).
License check-in and activation records: while the License exists and up to 2 years after. A record of which servers have used a Professional trial is kept so the trial stays one per server.
Security logs: up to 12 months.

Security

We use TLS for all connections, store passwords only as salted hashes and license keys only as hashes, encrypt stored secrets, and restrict access to our systems. No system is perfectly secure; if a breach affects your personal information, we will notify you as the law requires.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict some uses of it. California residents have the right to know, delete and correct personal information and not to be discriminated against for using these rights; we do not sell or share personal information as those laws define it. To use your rights, email [email protected] from the address on your account. We will respond within 30 days. You may also complain to your local data protection authority.

International transfers

We are based in the United States, and our providers may process information in the United States and other countries. Where required, we rely on appropriate safeguards for those transfers.

Children

PanelFi is not intended for anyone under 16, and we do not knowingly collect their personal information.

Changes and contact

We will post changes here and update the date above; for material changes we will also email account holders. Questions or requests: [email protected], Rackifi Holdings LLC, Pennsylvania, United States.