Last updated: November 11, 2026
All sales are final
PanelFi payments are non-refundable. This covers monthly and annual subscriptions, perpetual Licenses and maintenance renewals, including unused time and partial periods when you cancel.
Why: you can evaluate PanelFi fully before paying anything. The Free edition is $0 forever for up to 3 hosting accounts, and the 14-day Professional trial gives you every Professional feature at no charge.
The 14-day trial
A card is required to start the trial. If you cancel before the 14 days end, you are not charged. If you don’t, the trial converts to a monthly subscription and the first month is charged at the end of the trial; that charge is non-refundable.
Cancelling
You can cancel a subscription at any time in the customer portal. Cancelling stops future renewals; Professional stays active until the end of the period you have paid for, and the server then returns to the Free edition (see section 6 of the Terms for what that means for servers with more than 3 accounts).
Billing errors
If we charged you by mistake (for example a duplicate charge, or a renewal after you had cancelled), email [email protected] within 30 days of the charge and we will correct it.
Chargebacks
If you dispute a valid charge with your bank instead of contacting us, we may suspend the License concerned while the dispute is open (see the Terms).
Your legal rights
Nothing in this policy limits any right you have under consumer protection law that cannot be waived.