Terms of Service

Last updated: November 12, 2026

1. Agreement

These Terms of Service (“Terms”) are an agreement between you and Rackifi Holdings LLC, a Pennsylvania limited liability company (“PanelFi”, “we”, “us”). They cover the PanelFi software (the “Software”) and our services: the website at panelfi.net, the customer portal at my.panelfi.net, the license, update and support services, and the public demo (together, the “Services”).

By installing or using the Software, creating an account, or buying a license, you agree to these Terms. If you accept them for a company or other organization, you confirm you may bind it, and “you” means that organization. You must be at least 18 years old.

Also read our Privacy Policy and Refund Policy, which form part of these Terms.

2. Definitions

• Server: one installation of the Software on one physical or virtual machine.
• Hosting account: one account created in the Software’s server panel (with its own home directory and customer panel login). Domains, mailboxes and databases inside it do not count separately.
• License: your right to use an edition of the Software on one Server, identified by a license key or license token.
• Your customers: anyone you give a hosting account or other access on your Servers.

3. Your license to use PanelFi

The Software is licensed, not sold. Subject to these Terms and to paying any fees that apply, we grant you a non-exclusive, non-transferable license to install and use the Software on the Server the License is bound to:

• Free edition ($0): up to 3 hosting accounts per Server, without reseller accounts, white-label branding, the commercial provisioning API or bulk account management.
• Professional (subscription or perpetual): unlimited hosting accounts on one Server and the Professional features, for as long as the License is active.

You may not, and may not let anyone else:

• use one License on more than one Server at a time, or share, sell, rent or sublicense a License key;
• remove, disable, bypass or tamper with the Software’s license checks, account limits or license holds, or modify the Software to do so;
• copy or redistribute the Software, except installing it on your own Servers with the official installer;
• reverse engineer or decompile the Software, except as far as applicable law expressly allows despite this restriction;
• use the Software or Services to break the law or to infringe anyone’s rights.

Breaking these restrictions ends your License immediately, without refund.

4. License checks and server binding

A License is bound to one Server, identified by its public IP address, hostname and an installation ID. The Software contacts our license service when it starts and about once a day. It sends the license key, the Server’s public IP address and hostname, the installation ID, the Software version and a check token, and receives a signed license. See the Privacy Policy for details.

• If the license service cannot be reached, a subscription License keeps working on its last check for 7 days; a perpetual License keeps working without checks.
• To move a License to another Server, use “Reissue license” in the customer portal. Reissues are limited (currently one every 24 hours and five in total) to prevent sharing.
• If the same License runs on more than one Server at once (for example a cloned virtual machine), its Professional features may be locked until it is reissued to a single Server. Hosting is not affected by this lock.
• Each Server may use the Professional trial once.

5. Plans, trial and billing

• Prices are in US dollars and do not include taxes, which are added where required. Current prices are on our pricing page: Professional is $25 a month, $225 a year, or $750 once for a perpetual License, with optional maintenance at $99 a year.
• Payments are processed by Stripe. We do not receive or store your full card number.
• Subscriptions (monthly and annual) renew automatically at the end of each period and are charged to your saved payment method until you cancel.
• Professional trial: 14 days of Professional, free. A card is required. Unless you cancel before the trial ends, it converts to a paid monthly subscription and your card is charged at the end of the trial.
• Perpetual Licenses let you use the Software versions released while your maintenance is active, indefinitely. They include 12 months of updates and support; after that, optional maintenance continues updates and support. Without maintenance, your Professional features keep working on the versions you are entitled to.
• Price changes for subscriptions take effect at your next renewal after at least 30 days’ notice by email.

6. Non-payment, panel locks and account limits

Unpaid invoices. If a payment fails or an invoice is overdue, we email you reminders. If it is still unpaid after the grace period (currently 5 days after the due date), we may suspend the License. While a License is suspended, the control panels on that Server are locked: the server panel opens only the pages needed to pay or enter a license key, take backups, transfer accounts and remove accounts; resellers cannot sign in to it; the customer panel shows a notice instead of its tools; and the API refuses changes.

Account limits. If a Server runs more hosting accounts than its License covers (for example, after a subscription is cancelled or expires, a License is revoked, or the license key is removed, so the Server falls back to the Free edition’s 3 accounts), the Software warns you and, after a 7-day notice period, locks the control panels in the same way until the Server is back within its limit. Right after a suspension there is no new notice period.

What a lock does not do. A lock never stops hosting and never deletes anything: websites, email, FTP, SSH, databases and scheduled tasks keep running for you and your customers. The lock is lifted automatically, usually within minutes, once the License is paid, renewed or a valid license key is entered, or once the Server is back within its limit.

Your customers. You are responsible for keeping your License in good standing and for telling your customers if they cannot use their control panel. We are not responsible to you or your customers for a locked panel under this section.

7. Refunds

All payments are final and non-refundable, because the Free edition and the 14-day Professional trial let you evaluate PanelFi before you pay. The Refund Policy explains this, and how we correct billing errors.

8. Cancellation and termination

• You can cancel a subscription at any time in the customer portal. It stops future renewals; Professional stays active until the end of the period you have paid for, and the Server then returns to the Free edition (see section 6).
• You can stop using the Software and close your account at any time.
• We may suspend or terminate your account or a License, with notice where reasonable, if you break these Terms, do not pay, dispute a valid charge with your bank (a chargeback), use the Services fraudulently or abusively, or if the law requires it.
• Sections that by their nature should survive termination (including 6, 7, 11 to 16) survive it.

9. Your servers, content and customers

PanelFi is self-hosted: the Software runs on Servers you control, and your websites, email and data stay on them. We do not access your Servers, except through access you choose to grant with the Software’s “Grant Support Access” tool, which you can revoke at any time.

You are solely responsible for your Servers and for everything hosted on them, including your customers’ content and conduct; for your relationships and agreements with your customers; for complying with the laws that apply to you and to that content (including privacy, spam and copyright laws); and for keeping your own backups.

10. Support, updates and the demo

• Support: Free edition users get community support; Professional users get standard support by ticket from the customer portal. We do not promise response times unless agreed in writing.
• Updates: we may release updates that add, change or remove features. Professional releases are available while your subscription or maintenance is active.
• Public demo: demo.panelfi.net runs on a simulated server with sample data, is shared by all visitors and is reset every night. Do not enter real personal data or passwords you use elsewhere.

11. Third-party software and services

The Software installs and configures open-source software that is licensed to you under its own terms, including OpenLiteSpeed or NGINX, PHP, MariaDB, PowerDNS, Postfix, Dovecot, Roundcube, Pure-FTPd and phpMyAdmin. Certificates from Let’s Encrypt are subject to the Let’s Encrypt Subscriber Agreement. Your use of third-party services (such as your DNS host, server provider or Stripe) is governed by their terms.

12. Intellectual property

We and our licensors own the Software, the Services and the PanelFi name and logo. These Terms do not give you any rights in them beyond the License in section 3. If you send us suggestions or feedback, we may use them without obligation to you.

cPanel® and WHM® are registered trademarks of cPanel, L.L.C. PanelFi is an independent product and is not affiliated with, endorsed by or sponsored by cPanel, L.L.C. Other names are trademarks of their owners.

13. No warranty

THE SOFTWARE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SOFTWARE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, OR THAT DATA WILL NOT BE LOST. KEEP YOUR OWN BACKUPS AND TEST BEFORE YOU RELY ON THE SOFTWARE IN PRODUCTION.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PANELFI AND ITS MEMBERS, OFFICERS, EMPLOYEES AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, CUSTOMERS OR GOODWILL, ARISING FROM THE SOFTWARE OR SERVICES, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SOFTWARE AND SERVICES IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR US $50. Some jurisdictions do not allow some of these limits; in those, they apply as far as the law allows.

15. Indemnity

You will defend and indemnify PanelFi against third-party claims, and the resulting losses and reasonable costs, arising from content hosted on your Servers, your customers, or your breach of these Terms or of the law.

16. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict-of-law rules. The state and federal courts located in Pennsylvania have exclusive jurisdiction over any dispute arising from these Terms or the Services, and you and we consent to their jurisdiction. Before going to court, please contact us so we can try to resolve the issue informally.

17. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days’ notice by email or in the customer portal before they take effect. Continuing to use the Software or Services after that means you accept the updated Terms. If you do not agree, stop using them and cancel your subscription before the change takes effect.

18. General

These Terms, with the Privacy Policy and Refund Policy, are the entire agreement between you and us about the Software and Services. If a provision is unenforceable, the rest still applies. Our not enforcing a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither of us is liable for delays caused by events beyond reasonable control.

19. Contact

Rackifi Holdings LLC, Pennsylvania, United States. Email: [email protected].